6/25/2026
Hi, I'm
Network Engineer with 5+ years building and operating large-scale ISP infrastructure at WorldLink Communications and Dish Media — supporting 500,000+ users across redundant LAN/WAN, routing, switching, and wireless systems. Currently completing MSc IT at the University of the West of Scotland, with research focused on Zero Trust Security architecture and risk-based authentication in enterprise environments.
EXPERTISE
Skills & Proficiencies
Discover the proficiencies that allow me to deliver reliable, scalable solutions across network engineering and IT leadership.
Network Engineering
Core networking expertise across design, redundancy, and optimization
Router & Switch Config
Redundant Networks
Network Design
Failover & Load Balancing
WAN Optimization
Monitoring & Tools
Proficient in industry-standard monitoring and analytics platforms
Network Monitoring
Observium
Cacti
Performance Analysis
Nagios
Technical Leadership
Leading teams, managing projects, and driving continuous improvement
Technical Supervision
Project Leadership
Team Management
Stakeholder Communication
Training & Development
Customer Support
Enterprise-grade support delivery with focus on quality and SLA compliance
SLA Compliance
Enterprise Support
Escalation Management
Documentation
Quality Improvement
HISTORY
Work & Education
A comprehensive overview of my professional trajectory in network operations and my academic path in information technology.
Professional Work Experience
2022— 2024
Supervisor-Customer Service
Dish Media Network Ltd.- Managed vendor escalations and end-to-end technical case handling, acting as primary liaison between customers, internal engineering teams and external vendors.
- Logged, analyzed and acted on incidents promptly; contributed to incident reports, RCA documentation and post-incident reviews.
- Identified incidents quickly, assessed impact, classified severity and initiated response in line with defined SLAs.
- Responded to customer and internal stakeholder enquiries, providing clear technical assistance and updates throughout the resolution lifecycle.
- Active participation in technical project implementation within the ISP, involving the team in monitoring progress, and conducting essential pilot projects as per the ISP's needs.
- Develop and maintain diagnostic and troubleshooting mechanisms for escalation issues according to a structured protocol.
Network MonitoringTeam LeadershipEscalation DesignIPTVVendor CoordinationIssue EscalatedNetwork DesignPlanningCustomer supportTeam management
2019 — 2022
Technical Supervisor-Outdoor Network Management
WorldLink Communications Ltd.- Supported and maintained core network infrastructure including switches, firewalls, VPNs and wireless networks across multiple regional sites, ensuring high availability and reliability.
- Performed network configurations and implemented changes on routers, switches, firewalls and security appliances; carried out routine testing, monitoring and configuration backups.
- Collaborated with network architects to design and implement enterprise LAN/WAN solutions, and prepared network diagrams and operational documentation reflecting current state.
- Used DHCP, DNS and basic enterprise LAN/WAN concepts to diagnose and resolve connectivity issues at customer and office sites.
- Identified recurring incidents and implemented improvements that reduced MTTD and MTTR; contributed to root cause analysis and trend reporting.
- Documented incidents, problems and resolutions in the ticketing/ITSM system, contributing to the knowledge base and feeding into recurring-issue reviews.
- Delivered hands-and-feet support to backend Network, Server and Application teams, carrying out smart-hand activities at sites under instruction.
- Provided on-site and remote technical support, troubleshooting hardware, operating system and firmware issues for end users
CiscoMikroTikEnterprise NetworkingRaisecomNokiaOLT configurationsNetwork DesignPlanningRouterCustomer support
Academic & Education Details
JAN 2025-May 2026
MSc Information Technology
University of the West of ScotlandAdvanced studies in information technology with focus on modern computing systems, digital innovation, and network security research.
ResearchNetwork SecurityIT ManagementZero TrustProject ManagementDatabase
2015 — 2019
BSc Computer Science & IT
Asian College of Higher StudiesComputer ScienceNetworkingProgramming
PORTFOLIO
Featured Projects & Implementations
Enterprise deployments, proof-of-concepts, and network optimizations developed across major telecommunication operators and academic research.
Dish Media Network Ltd.
Network Monitoring Integration with Chatbot, SMS & Viber
SupervisorDesigned and developed an automated network monitoring integration connecting core alert telemetry with multi-channel chatbot notifications (Viber, SMS, and Telegram) to minimize response latency.
Reduced incident response time by 30%
Automated alert delivery across multiple channels
Improved network uptime monitoring
PythonAPI IntegrationNagiosChatbot
WorldLink Communications Ltd.
Redundant Network Configuration
Outdoor Network managementDesigned and deployed full-scale redundant network infrastructure for enterprise clients, optimizing multi-homing routing topologies and routing protocol convergence times.
Achieved 99.9% network uptime
Eliminated single points of failure
Reduced service interruptions significantly
WorldLink Communication Ltd
Ignite Dual-Band Router Deployment & Optimization
Outdoor Network ManagementSpearheaded the mass technical deployment, testing, and optimization of custom Ignite broadband routers, significantly reducing Wi-Fi interference calls and customer complaints.
Successfully deployed across 10,000+ customer premises
Reduced Wi-Fi related customer complaints by 40%
Improved remote troubleshooting capabilities
MikroTikFirmwareWi-FiDeploymentNokiaDual-Band
WorldLink Communication Ltd
IPTV Infrastructure Scaling
Outdoor Network SupervisorExpanded, configured, and optimized the core IPTV delivery backbone, tuning multicast protocols and network Quality of Service (QoS) parameters to scale concurrent high-definition subscriber capacity.
Supported 50% increase in active IPTV subscribers
Achieved zero buffering metrics during peak hours
Optimized multicast routing protocols
MulticastIPTV
University of the West of Scotland (MSc Research)
Zero Trust Security in Remote work Environment
StudentResearched and built a high-fidelity Zero Trust Architecture (ZTA) prototype, analyzing micro-segmentation capabilities and identity-based dynamic access controls in multi-tenant environments.
Reduced attack surface area by 80% in simulated environment
Implemented continuous identity verification protocols
Created comprehensive deployment blueprint for enterprise adoption
CREDENTIALS
Certifications & Credentials
Professional credentials validating my core expertise across modern network architectures, routing protocols, and systems engineering.
Verify
DevOps
TechAxis
Verify
Cybersecurity Awareness
APNIC
Verify
NSE 1 Network Security Associate
Fortinite
Verify
Network Devices and Inital Configurations
Cisco
Blog
Featured Articles
Insights, tutorials, and thoughts on networking, technology, and my academic journey.